We always answer the phone or call you back immediately if you leave a message.
Whilst we do our utmost to accommodate the customer we have to draw the line somewhere - multiple or steep steps or slippy decking areas pose problems.
We operate a same / next day delivery but during particulary busy times we will try to call you and alert any delays.
We are unable to specify delivery times during busy times. Customers are welcome to call and enquire and we will do our best to estimate delivery times.
Woodcall will not deliver turf to those in smoke free areas. Customers are however able to pick up turf from our cash and carry on site.